This information applies only to Blue Cross® Blue Shield® of Arizona (BCBSAZ) customers
enrolled in standard BluePreferred Saver and BluePortfolio plans. Please refer to your benefit plan booklet for complete
information on your prescription medication coverage. You may also contact the BCBSAZ Prescription Benefits Unit at (602)
864-4273 or (800) 232-2345, ext. 4273 for details of your coverage.
Prescription medications can be covered through several different plan benefits. Coverage requirements and cost-share will vary,
depending on the applicable benefit and the supply source of the medication.
For covered prescription medications, you pay applicable deductible, coinsurance, or copay. Your deductible, coinsurance
payments, and any copays count toward satisfaction of the out-of-pocket maximum. The cost-share amount will depend on the provider's
network status and the place you receive services. If you receive services from an out-of-network provider, you also pay the balance
bill.
If coinsurance applies to your plan after the deductible is met, you have to pay the greater of any applicable coinsurance or
a $5 copay. Some pharmacies may elect to charge you the BCBSAZ negotiated price for the covered medication or your coinsurance amount
or the pharmacy's normal retail price if those amounts are less than the $5 minimum copay.
When you fill a covered prescription at a non-contracted pharmacy, you will pay for your prescription in full and submit a
claim to BCBSAZ. When BCBSAZ processes your prescription claim from a non-contracted pharmacy, BCBSAZ will reimburse you based on
the BCBSAZ allowed amount for the medication, minus any applicable cost share portion. In addition to your cost share, you will be
responsible for the difference between the pharmacy's billed charges and the BCBSAZ allowed amount.
Please click here [PDF] to check a
pharmacy's contract status with BCBSAZ. You can also call the BCBSAZ Prescription Benefits Unit at (602) 864-4273 or (800) 232-2345
ext. 4273.
Filing a Prescription Medication Claim
Please use these steps to file a prescription medication claim: Mail a copy of the itemized prescription receipt(s) to:
Blue Cross Blue Shield of Arizona
P.O. Box 13466
Mail Stop A115
Phoenix, AZ 85002-3466
The receipt should include the patient's name and medication information, (medication name, the prescribing doctor's name,
quantity, NDC number, pharmacy name and cost). Be sure to include your address and BCBSAZ subscriber identification number.
Precertification
Precertification is required for certain medications covered under the retail and mail-order pharmacy benefit.
Please click here [PDF] for a list of prescription medications that require
precertification. A list of medications that require precertification is also available by calling BCBSAZ at (602) 864-4273 or
(800) 232-2345, ext. 4273. The list of specific prescription medications that require precertification is subject to
change at any time without prior notice.
If precertification is required, but you must obtain the covered medication outside of BCBSAZ precertification hours, the
pharmacy may require you to pay for the medication when it is dispensed. In those cases, you may send BCBSAZ a claim for reimbursement.
BCBSAZ will not deny such claims for lack of precertification, but will apply all other exclusions and limitations of your benefit
plan.
Retail and Mail-Order Prescription Medication Limitations
BCBSAZ applies limitations to certain prescription medications obtained through the retail and mail-order pharmacy benefit.
These limitations include, but are not limited to, quantity, age, refill and gender limitations. BCBSAZ prescription
medication limitations are subject to change at any time without prior notice. If the prescribed quantity is above the
BCBSAZ maximum quantity for a 30-day supply (retail) or 90-day supply (mail-order), refill limitations will also apply. Prescription
medication refills are covered when approximately ¾ of the medication is used as prescribed.
Please click here [PDF] for a list of prescription medications subject to
BCBSAZ prescription medication limitations. You can also check the list of prescription medications subject to BCBSAZ prescription
medication limitations by calling the BCBSAZ Prescription Benefits Unit at (602) 864-4273 or (800) 232-2345, ext. 4273.
Mail-Order Pharmacy Program
In addition to your retail pharmacy benefit, you may also have a benefit for mail-order prescription medications, which will
enable you to get up to a maximum 90-day supply. Please refer to your schedule page for copays and coinsurance amounts, as well as
some of the limitations that apply to your plan's mail-order prescription benefit. Mail-order service is subject to all exclusions
and limitations of your benefit plan, including prescription medication limitations.
More Information About Your Prescription Benefits
No exceptions will be made on the cost-share amount for a particular medication, regardless of the reason or condition for
which it is prescribed.
No exceptions will be made concerning the cost-share that will apply, regardless of the medical reasons requiring use of a
particular medication. This means if you are taking a brand medication, you pay the applicable cost-share for brand medications
even when there is no equivalent generic medication or if you are unable to take a generic medication for any reason.
When the price BCBSAZ pays a contracted pharmacy for a medication is less than your cost-share, some contracted pharmacies
will charge you the BCBSAZ price. However, most contracted pharmacies will charge you their regular retail price, if it is also
less than your cost-share, rather than the BCBSAZ price. You should never be charged more than your cost-share at a BCBSAZ contracted
pharmacy.
Benefit plan limitations, exclusions and other factors determine if coverage is available for any specific medication.
Benefits and cost share for covered prescription medications may differ, depending on where the medication is obtained
(e.g., from a retail pharmacy, specialty pharmacy, in a physician's office, through home health services).
Only certain injectable medications are covered under the retail and mail-order pharmacy benefit. Other injectable medications
may be covered under your Home Health benefit or your Specialty Self-Injectable Medication benefit, subject to BCBSAZ medical
necessity guidelines. See your benefit plan booklet for additional information about these benefits.
Please click here [PDF] for a list of injectable
medications available through the retail and mail-order pharmacy benefit. Injectable medication lists are also available by
calling BCBSAZ at (602) 864-4273 or (800) 232-2345, ext. 4273.
Retail and Mail-Order Pharmacy Benefit Limitations and Exclusions
The fact that a medication is recommended or prescribed by a physician does not make it a benefit. Prescription medication
benefits are subject to all the limitations and exclusions stated within your benefit plan, in addition to the following specific
limitations and exclusions:
- Administration of a covered medication
- Certain categories of injectable medications
- Compounded medications obtained from a mail-order pharmacy
- Immunizing agents and biological serums
- Medications, devices, equipment and supplies lawfully obtainable without a prescription
- Medication delivery implants
- Medications designed for weight gain or loss, including but not limited to, Xenical® and Meridia®, regardless of the condition for which it is prescribed
- Medications dispensed to a member who is an inpatient in any facility
- Medications for athletic performance
- Medications for lifestyle enhancement
- Medications for sexual dysfunction
- Medications labeled "Caution - Limited by Federal Law to Investigational Use" or words to that effect and any experimental medications as determined by BCBSAZ, except as stated in your plan
- Medications obtained from an out-of-network mail-order pharmacy
- Medications packaged with one other or multiple other prescription products
- Medications packaged with over-the-counter medications, supplies, medical foods, vitamins or other excluded products
- Medications to improve or achieve fertility or treat infertility
- Medications used for any cosmetic purpose
- Medications used to treat a condition not covered under your plan
- Medications with primary therapeutic ingredients that are sold over the counter in any form, strength, packaging or name
- Prescription medications dispensed in unit-dose packaging, unless that is the only form in which the medication is available
- Prescription refills for medications that are lost, stolen, spilled, spoiled or damaged
- Smoking cessation medications and devices of any kind
- Specialty self-injectable medications
For complete information on your prescription medication and medical benefits, coverage limitations and exclusions,
refer to your benefit plan booklet. All other exclusions and limitations of your benefit plan will apply.